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I think. I make. I question what’s possible.

Principal Product Designer combining strategy, craft and technical fluency to solve complex product problems and explore emerging AI interactions.

Boston, MA

Selected work

Two case studies

Case study 01

Subaru of New England

Untangling a complex vehicle allocation process.

Modernizing a recurring operational workflow connecting Sales Operations, six districts, and a 65-retailer network.

Years
2022–2024
Role
Lead Designer
Scope
Vehicle allocation, retailer operations platform
Focus
Complex systems, workflow design
Read the case study

Case study 02

Boston University

Designing an AI giving companion for donors.

A freelance project exploring how AI could connect an existing but fragmented university giving ecosystem into a more personal donor journey.

Type
Freelance project
Role
Product strategy, UX research, AI interaction design, prototyping
Status
Interactive concept prototype
Read the case study

AI Lab

Side experiments

Small experiments exploring how AI can change the way people understand, decide, create, and act. Not case studies; just ideas I wanted to try.

Independent concept explorations. Not affiliated with, or products of, any employer.

About

Portrait of Jiani Liu

I connect the dots between big ideas and small details. I'm a Principal UX Designer at Fidelity Investments with a background in product strategy, interaction design, and front-end development.

I enjoy untangling complex problems, turning ideas into intuitive experiences, and experimenting with new technologies to explore what's possible.

How I work

  • Find the right problem first

    I look at behavior and evidence before I look at screens.

  • Make being wrong cheap

    A hypothesis and a small experiment beat a confident roadmap.

  • Accessibility is product quality

    I train business partners on web accessibility, and presented a GDAA training.

Contact

If the work resonates, let's talk.